AWARDS
Why is conversation intelligence non-negotiable for businesses?
Optimize Customer Service
Enhance customer service through conversational AI, prioritizing a customer-centric approach. By integrating self-service and live agent support with intent, emotion, and sentiment analysis, it helps boost first contact resolution (FCR) and customer satisfaction.
Personalized Customer Experience
Conversational AI personalizes customer experiences at scale across various channels. It efficiently handles surges in customer call volumes that allows live agents to concentrate on more valuable interactions and focus on delivering exceptional service.
Drive Marketing and Sales Efforts
Conversational AI provides insights into buyer profiles, including social media preferences, role, and delivers timely, personalized content to drive conversion. It also accommodates emotion, sentiment, and intent for more meaningful interactions.
Automate Multiple Processes
Conversational AI streamlines simple inquiries, allowing reps to handle complex interactions. This reduces operational costs and errors while uncovering insights beyond human capabilities, enhancing overall efficiency and customer service quality in contact centers.
Augment Agent Capabilities
Conversational AI enhances agent capabilities with insights, automated knowledge, alerts, and real-time data capture during customer interactions, reducing post-call tasks significantly, thus optimizing efficiency and improving customer service quality.
Streamlining Efficiency and Reducing Costs
Conversational AI relieves customer service workload by managing common queries autonomously, allowing agents to focus on complex issues. It handles multiple queries simultaneously and helps enhance contact center efficiency compared to human agents.
Data on Matrix: Transforming Possibilities into Realities.
Steering your Business to Digital Success
Let’s Start With Us15+
Years of driving growth
1000+
Forward thinking experts
500+
Digital Projects Delivered
25+
Industries we served
98 %
Customer Satisfaction
Empower Your Business with Conversational AI
Boost Your CS Team’s Bandwidth
A step-by-step approach.
Requirements Analysis
We initiate by comprehending your business objectives and customer engagement targets.
01/10
Design and Planning
Our team outlines conversation flows and determines the AI's persona.
02/10
Data Collection and Analysis
We collect and analyze pertinent data for effective AI model training.
03/10
AI Model Training
Specialists train models to comprehend and process natural language.
04/10
Integration with Existing Systems
We seamlessly integrate AI with your existing systems and communication channels.
05/10
Testing and Optimization
Rigorous testing ensures reliability and accuracy, followed by ongoing optimization.
06/10
Solution Deployment
Conversational AI is deployed and launched for users.
07/10
Monitoring and Support
Continuous performance monitoring and ongoing support are provided.
08/10
Feedback Loop
User input refines and enhances AI responses and functionality.
09/10
Expansion and Scaling
We scale AI capabilities to meet evolving needs and growing demands.
10/10
Our Conversational AI Expertise to Support Your Business
Our Impactful Success Stories
Redesigned
Frontend to Enhanced Global UX
50%
Increase page load speed
10M+
Increase page load speed
Biiview represents a groundbreaking leap forward in the realm of artificial intelligence, revolutionizing how we perceive and interact with data. By harnessing the power of cutting-edge machine learning algorithms, Biiview transcends traditional data analysis methods, offering dynamic insights and predictive capabilities at an unprecedented level of sophistication.
Redesigned
TYPE MY KNIFE
50%
Increase page load speed
10M+
Increase page load speed
Type My Knife is an online web portal-based e-commerce platform developed by DataOnMatrix Solutions for our Germany-based client. The website facilitates the online order processing and selling of the customized knives of various kinds offered by our client.
Redesigned
PARAMOUNT
50%
Increase page load speed
10M+
Increase page load speed
Online Car Rental (Paramount Luxury Car Hire) is an online luxury vehicle booking web application that allows visitors to book super luxury cars for parties, weddings, and other events. Our client possesses a gigantic fleet of luxury rental cars and to facilitate him with his rental services,
Redesigned
NIGHTMARE
50%
Increase page load speed
10M+
Increase page load speed
Nightmare is a crypto-yielding farm developed on the Binance blockchain. It is the platform that can be used for farming, swapping, pools, and lottery all in one place. It does possess sheer quality and similar functionality in comparison to similar famous products/platforms like PanCakesSwap, AnySwap, BakerySwap, and UniSwap, etc.
Redesigned
Elixyr
50%
Increase page load speed
10M+
Increase page load speed
Defi Saver (Elixyr) a one-stop management solution decentralized finance protocols, developed by DataOnMatrix for an international client that enables to connect their various crypto wallets and access them with ease and flexibility. It possesses the same stupendous ability as other famous dashboards for decentralized finance management in the crypto world including Defi Saver, Defi Pulse, etc.
Recent Awards And Certifications
We take pride in our global recognition for software excellence. These accreditations validate our Expertise, Commitment and Value.
Ready To Supercharge Your Business?
Let us help you innovate faster and achieve efficient business growth and multiply the return on your investment. We would like to know more about your request.
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Frequently Asked Questions
Conversational AI encompasses technologies like chatbots and virtual assistants, mimicking human conversations to understand and instantly respond to user queries.
It boosts customer engagement, cuts support costs, offers 24/7 assistance, enhances response times, and delivers personalized experiences, fostering satisfaction and loyalty.
Certainly, our platform is adept at comprehending and supporting multiple languages, catering effectively to a global clientele.
Our team ensures a seamless integration process with your CRM, ERP, and other systems, making the transition hassle-free.
For intricate queries, our AI intelligently routes conversations to human agents, ensuring optimal customer satisfaction.
Absolutely, our customizable solutions can be tailored to mirror your brand's tone, style, and communication guidelines.
Our platform strictly adheres to data privacy and security protocols, ensuring secure handling of customer interactions and data in compliance with regulations.
Deployment timelines vary based on complexity, aiming for swift implementation, typically within a few weeks.
Continuous monitoring, analysis, and refinement based on real-world interactions and feedback ensure adaptability to evolving customer needs.
Certainly, by offering personalized recommendations and facilitating seamless transactions, our AI significantly boosts sales and conversions.